FAQ

Our therapists are offering telehealth sessions as long as the insurance companies continue to cover this service. Some of our therapists are also providing in-office sessions. Check back regularly or call the office to stay apprised of the latest changes.  You can learn more in the clinician bios.

Sessions vary in length depending on the type of appointment. Most are 53 minutes.

While we are not Christian counselors, we are comfortable discussing religion or spirituality if it’s a topic you want to cover.

No, we do not accept Medicaid or Medicare.

Each clinician is different. Please refer to the clinician bios to learn if a therapist is in-network for you.

If you are planning to use your mental health benefits for therapy, please contact your individual plan prior to your first appointment, as benefit plans vary from person to person. As a courtesy we will have our billing specialist obtain your coverage details, however, the client is ultimately responsible for any services that are not covered by insurance regardless of what the billing assistant is told by the insurance representative.

You can still see that therapist by paying the private rate at the time of service. You may even be eligible for full or partial reimbursement by your insurance company if your plan includes out-of-network benefits. We are happy to provide you with a detailed Superbill that you can submit to your insurance for that purpose. It is recommended that you check on these benefits with your insurance provider prior to the first appointment.

That depends on your priorities.

To get the lowest rate, you may want to use insurance benefits. To bill insurance, your therapist must make a mental health diagnosis. This becomes part of your medical record. 

To maintain the highest level of privacy, you can opt to pay privately. As a private-pay client, you don’t need a mental health diagnosis. Although mental health records are considered “protected health information,” there may be some instances when those records are reviewed (e.g., applying for life insurance).

Absolutely! You may use those accounts for services but not for cancellation fees.

Alert your clinician by voicemail or email at least 48 hours before your appointment to avoid the late cancellation/no-show fee.

For insurance to cover hypnosis, specific criteria must be met:

• The hypnotherapist must be a licensed psychotherapist.
• The issue addressed must be a diagnosed mental health condition.
• The session must be 53 minutes or under.

In many instances this criteria will not be met and will be considered a private pay service.

No, our smoking cessation program does not fit within the insurance model’s format. However, you can use health care savings or flexible savings accounts to help offset the cost.

You may want to consult with your tax preparer to learn if these fees are tax-deductible.

No, although weight loss is a wellness goal, it is not a mental health condition.

You may want to consult with your tax preparer to learn if these fees are tax-deductible.

Our therapists are versatile and experienced in many areas. If you don’t see your issue listed, feel free to contact us and ask.

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